National Commercial Collection provides innovative and results-oriented solutions, so that you can recover past due accounts and maintain a positive cash flow. It all starts with an experienced staff of trained collectors. Our staff has the experience and expertise necessary to negotiate on your behalf. We are able to recover past due accounts while maintaining a positive image for your company.
Most collection agency's handle both commercial and retail accounts with the same collection staff. The collection staff is usually made up of part-time collectors that have little or no collection experience. As a result, they have high turnover rates and low recovery rates. What sets National Commercial Collections apart from our competitors is that we dedicate an entire division to our commercial collections. We use different collectors for our consumer and commercial debt collection. Our commercial collectors are full-time employees that have been trained and possess the expertise and experience it takes to recover your delinquent accounts.
Ultimately commercial accounts are more complex than consumer accounts. The commercial accounts are usually larger and because our clients have/had a business relationship with the debtors need to be handled more carefully. Collectors must possess advanced skill sets in order to collect on these accounts. Our collectors always keep in mind the business relationship you share with the debtors. Our collectors are trained in mediation techniques and settlement negotiation. Our collectors present themselves in a professional manner and are always cognizant they represent your company. They follow the law and adhere not only to our high standards, but to yours as well. It is imperative you maintain a positive relationship with your past due account. After all, you may continue to work with client after collections.
Before we pick up the phone or send a letter, we make sure we understand your account. That means we investigate the company that owes you money with a combination of traditional investigative techniques and use of the latest technology. We have to determine the best method to resolve the issue. We uncover asset and liability information about your account. If there are any indicators of corporate financial troubles or bankruptcy proceedings, we will know about them before we work the account. Then we work with you to devise the best, most effective plan for collecting the debt.
The financial information we garner allows our collectors to understand the account and the business that owes you and negotiate from a position of strength. Our negotiation professionals will strive to get payment in full. However, we will explore all options such as monthly payments or a settlement. NCC commercial collectors negotiate in a way that helps the delinquent account understand its position. We handle commercial debt negotiations with professionalism. We do not use unscrupulous methods that can damage your company’s good name. We understand that negotiation means conciliation, not harassment. Our goal is to get the money owed to your company and preserve your company’s reputation in the process.